Privacy Policy

Effective Date: July 31, 2025

This Privacy Policy explains how Teak (“we”, “our”, or “us”) collects, uses, and safeguards your information when you visit our website, teak.so, or use any of our services.

1. Information We Collect

We may collect both personal and non-personal information, including:

Personal Data: Your name, email address, or other details you submit via forms or sign-ups.
Usage Data: IP address, browser type, device, time spent on pages, click behavior, and referring URLs.

2. How We Use Your Information

We may use the information collected to:

Improve our website, user experience, and marketing efforts
Respond to customer support requests or inquiries
Send updates or newsletters, if you opt in
Monitor usage and detect abuse
Manage calendar bookings through Google Calendar integration (with your permission)

3. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Understand user behavior
Improve site performance
Deliver more relevant content or ads

You can control cookie behavior via your browser settings.

4. Third-Party Services

We work with service providers to operate our website and services effectively, including:

Hosting providers
Analytics tools (e.g., Google Analytics, Meta Pixel)
Email communication platforms (e.g., Mailchimp, SendGrid)

These providers may have access to limited personal data only for service delivery.

5. Facebook / Instagram / Meta Platforms

If you interact with Teak via Facebook or Instagram — for example, using Meta Login, viewing embedded posts, or engaging with Meta ads — we may receive limited data such as your public profile or email.

This data is used only for authentication, personalization, or analytics purposes and is processed in accordance with Meta's Platform Terms and Meta’s Data Policy.

You may revoke access at any time via your Facebook/Instagram settings.

5.5 Google Calendar Integration

If you connect your Google Calendar to Teak, we access your calendar data to provide automated booking services.

What We Access:

List of your Google Calendars (to let you select which one to use)
Calendar timezone and name (to ensure bookings are created at correct times)
Calendar events (to check availability and create/update/delete appointments)

How We Use Calendar Data:

Check your calendar for scheduling conflicts before confirming bookings
Create calendar events when customers book appointments via Instagram
Update events when customers reschedule
Delete events when customers cancel
Display your connected calendar name in our dashboard

What We Store:

Calendar ID and timezone of your selected calendar
Event IDs for appointments created by Teak (to enable updates/cancellations)
OAuth access tokens (encrypted) to maintain your calendar connection

What We Do NOT Access:

Event details of appointments not created by Teak
Attendee information from other events
Calendar sharing permissions or settings
Any other Google services (Gmail, Drive, Contacts, etc.)

Data Retention:

Event IDs stored only while appointments are active
When you disconnect Google Calendar, all calendar-related data is deleted
When you delete your account, all data is permanently deleted within 30 days

How to Disconnect: You can disconnect Google Calendar anytime:

Go to Settings in your Teak dashboard
Click "Disconnect Google Calendar"
Or revoke access via Google Account Settings

Google's Privacy Policy: Your use of Google Calendar through Teak is also subject to Google's Privacy Policy.

Teak's use of information received from Google APIs adheres to Google API Services User Data Policy, including the Limited Use requirements.

6. Data Sharing

We do not sell, rent, or trade your personal information. We may share limited data with trusted service providers only to operate or improve our services. All such parties are required to keep data confidential.

7. Data Security

We implement reasonable security measures to protect your personal data. However, no internet transmission is completely secure. Use our services at your own risk.

8. External Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those third-party websites.

9. Your Rights

You may:

Request access to the data we store about you
Request correction or deletion of your data
Opt out of marketing communications

To make a request, contact us at help@teak.so

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available at teak.so/privacy-policy with the effective date listed at the top.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Teak 📧 help@teak.so 🌐 https://teak.so